CULTURE JOURNEY TRAVEL., JSC

Address: 41 Alley 203, Ton Duc Thang Stt, Dong Da Dist, Hanoi Capital, Vietnam

Hotline: 0912 226 063

Email: info@cjtravel.com.vn

        

FAQ

Frequently Asked Questions

1.  Do I need a visa to visit Vietnam, Laos and Cambodia?

2. There isn’t any Vietnamese Embassy in our Country, How Can I Do?, Can I Obtain Visa on Arrival?

3. How far ahead can I book? Can I book say 24 months in advance?

4. How do I make a revervation for someone else?

5. What happens to my tour booking if my flight is delayed?

6. It's reliable to book online?

7. What happens when I make a reservation?

8. How long does it take to get a confirmation?

9. How about the Credit Cards Refunds?

10. Do children receive discounted rates?

11. Are Credit Card details safe?

12. How about my personal information?

13. What is the deposit? When will I be fully charged ?

14. Can I pay by cash, bank draft, bank transfer?

15. My Credit Card number is correct, but it's not accepted on your online reservation form/ I'm getting an error while making a payment? Why?

16. Can I book/ pay directly to the hotel?

17. Who are our guides?

18. What's the restaurant like?

19. Can I have vegetarian food?

20. Do you recommend a Travel Insurance?

21. How do I get around?

22. Who do I contact if I need help?

23. Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?

24. Can I change the travel dates after issuing the tickets and hotel voucher?

25. We have our international tickets to and from Vietnam . We have booked a tour package using regional and domestic flights. Could you please advise what will be happening with our internal airline tickets for travel within Vietnam , how will we be given these?

1. Do I need a visa to visit Vietnam, Cambodia and Laos?

Visitors must obtain visa prior to entry. A tourist visa for Vietnam can be obtained from any Vietnam Embassy or consulate office world wide. Visas are valid for 30 days and can be extended through our head office in Vietnam.

For Cambodia Visa, you get it on arrival without pre-arrangement, you need 20 USD and 2 pictures each person and expect 15 minutes for processing it at the airport. Easy and recommended.

For Laos Visa, you get it on arrival without pre-arrangement, you need 30 USD and 2 pictures each person and expect 15 minutes for processing it at the airport. Easy and recommended.

2. There isn’t any Vietnamese Embassy in Our Country, How Can I Do? Can you arrange visa on arrival for me?

Do not worry we can help you to get visa on arrival with worry free, quick and easy under our care. Visitors can obtain a visa upon arrival in Vietnam. We can apply for you to get a visa upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, at Danang airport or Noi Bai international airport, Hanoi. The visa is done by us, an urgent Approval Letter Visa Permision from Immigration Department anh you can get visa on arrival at international airport in Vietnam. It takes you 03 days at 15 US$ and you will pay visa stamp fees at 25 U$S at the airport.

Please provide the following information for us to apply for your visa.

1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Flight number and time
7) Your email address forward to you.

Notes: Please make sure that your passport is still valid for 6 months and contains 2 white pages

3. How far ahead can I book?

You can book say 24 months in advance, but please ensure you remember you have made the reservation. We will charge only 100 US$ non refundable deposit and require full payment 30 days before departure.

You are expected to receive the invoice before that to remind you the trip made.

4. How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

5. What happens to my tour booking if my flight is delayed?

Please inform us and the hotel immediately as any additional or no charge will only depend on the hotel policy. We try our best to offer you the similar ground services.

6. It's reliable to book online?

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations. Making an online reservation is easy. Just complete the reservations form online security SSL (128bit), making sure that you give us your e-mail address and sending it to us. As soon as we receive your request we will reply within 24 hours.

7. What happens when I make a reservation?

Upon receiving your order with your credit cards, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or suggest you alternative solutions.

8. How long does it take to get a confirmation?

You will get a confirmation within 24 hours except for special cases (during fair periods, high season, or special events...).

9. How about the Credit Cards Refunds?

Please note that refunds will be made in the form of a credit to your card account.

All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.

For more information of the refund, feel free to contact to our accounting department by email: info@cjtravelvietnam.com

10. Do children receive discounted rates?

Yes, we are a friendly children company, children enjoy discount from us. Under 2 year olds free of charge;  2-6 year olds: 50% of adult price; 7-12 year olds: 75% of adult price.

11. Are my credit card details safe?

The importance of security for our clients is of utmost concern to us. We exercise great care in providing secure transactions from your computer to our server.We use SSL and our site is secure for all transaction. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.

12. How about my personal information?

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.We take the issues of privacy and security very seriously

13. What is the deposit? When will I be fully charged ?

Once we have received your credit card details, we simply check from our bank, in order to guarantee / secure your booking. We then process your booking. When your booking is confirmed, we will charge 100 US$ non refundable deposit from your credit card in US dollar for the reservation has been made before 60 days before departure date.

 If the reservation made within 60 days before departure we charge the full amount upon confirmation.
Please be advised that We charge your credits card only after having supplied you with a confirmed reservation.

14. Can I pay by cash upon on arrival, traveler cheques, bank draft, bank transfer?

All our tours packages and hotels operate on pre- paid basis. You can pay by cash traveler cheques, bank draft upon on arrival with our written accord. If you wish to make wired bank transfer, please contact us for further information at info@cjtravel.com.vn

15. Can I book/ pay directly to the hotel?

No. The rates displayed on CJ Travel Website are available only through our Vietnam hotel and resort reservation service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations on cjtravelvietnam.com must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.

16. Who are my guides?

We currently have guides that have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic young people who can provide the traveler with first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Our guides speak Chinese, Vietnamese, English, French and German. Many of them speak multi languages.

We have guides in the major regions of the Indochina (Hanoi, Danang/Hue, and Ho Chi Minh City, Phnom Penh, Seam Reap, Vientiane and Luang Phrabang). Upon arrival at the airport, a local guide will meet you and be your escort for the duration of your stay in that particular city.

However, you have the option of hiring a guide or a tour leader who will accompany you through your entire journey.

17. What meal is included ? What is the restaurant like?

The breakfast are included in the hotel. Others meals are included as stated in the program.

We use local restaurants for all our trips, we select restaurants by our experiences, clients satisfaction, locations and food.

18. Can I have vegetarian food?

yes, of course, you just select your preference on the special request part of the reservation form.

19. How do I get around?

Today's visitors can choose from the following means of travel depending on their time constraints and budget..

Bicycle.

If you are active travelers, it is great to cycle in and around Hanoi, Hue, Hoian, Nha Trang and Mekong delta.

Cars/bus/mini van.

All motor vehicles used for overland trips are modern and air-conditioned ranging from a car to a 45-seater coach, depending on the size of the group. In Vietnam, motor vehicle rentals are accompanied with a driver as tourists are prohibited from renting cars and driving on their own. Considering the chaotic traffic, one will come to understand why it is better to leave the driving to the expert local drivers!
Bus (35 seater): 15 – 19 passengers

Mini bus (26 seater): 10-14 passengers
Mini van (16 seater): 3-9 passengers
Car (4 seater): 1 or 2 passengers

Boats and/or Hydrofoil.

Local 12-24 seater boats are used for cruising in Ha Long Bay and smaller wooden passenger boats are used on the Mekong River. Hydrofoil services have recently become available and, depending on the distance traveled, can reduce total travel time by up to one third. Currently, there are daily services from Ho Chi Minh City to Vung Tau; Ho Chi Minh City to Can Tho; and Ho Chi Minh City to Chau Doc, from Rach Gia to Phu quoc Island and vice versa. In the north, there is daily hydrofoil service from Hai Phong to Cat Ba Island and vice versa..

Planes and departure taxes.

Vietnam Airlines and Parcific Airlines are 2 national carriers all domestic routes within the country. Currently, it's fleet includes newly leased Boeing 777-200, 767-300, Airbus A320s, ATR 72s, and Fokker 70 aircraft. Long distance routes are often flown by contracted foreign pilots, mostly British, Australian or French.
Expect delays or even cancellations during the rainy season due to bad weather conditions. No Domestic departure taxe, an international departure tax is charged for international flight 18 US$ at Tan Son Nhat, Danang International Airports and 14 USS at Noi Bai.

Trains.

The Reunification Express is the single railway track that links Hanoi to Ho Chi Minh City covering a distance of 1726 km. There are several departures daily to the 2 major cities. The entire trip can take between 30 and 42 hours, but can of course be broken up by stops en route. Most of the carriages, with the exception of the new SE, S, E train, have not been upgraded since the 80s though. They are usually equipped with fans and one basic toilet facility per carriage. Air conditioned soft sleepers are a new addition to the rolling stock and have four berths per compartment. There is a choice between soft-cushioned seats and sleeping berths, the latter being recommended for overnight journeys. Train travel might not be the most comfortable or most efficient way to get around, but it does give you the opportunity to interact with the people and see the country from the perspective of the Vietnamese themselves. If you approach your trip with an open and flexible mind, it can be one of the highlights of your trip.
Vietnam has now 5 star train service on Hanoi to Sapa and Hanoi to Danang with Victoria Express Train and luxury train from Saigon to Nha Trang and vice Versa. www.victoriahotels-asia.com and www.5starexpress.com.vn

20. Can I change the travel dates after issuing the tickets and hotel vouchers?

Packages usually have certain booking terms and restrictions and date change may be subject to charges or even not permitted

21. We have our international tickets to and from Vietnam . We have booked a tour package using regional and domestic flights. Could you please advise what will be happening with our internal airline tickets for travel within Vietnam , how will we be given these?

When you receive our service voucher confirmation, all services you have booked with us including domestic flights, hotels and other logistic services which have been  already confirmed. We issue your airtickets in Vietnam for your convenience with lost tickets w orr y free. Our tour guide and/or our colleagues will deliver them to you in person or at your hotel in Vietnam . You enjoy the peace of mind, we care for you and your domestic flights for smoth and hassle free holiday.

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