CULTURE JOURNEY TRAVEL., JSC

Address: 41 Alley 203, Ton Duc Thang Stt, Dong Da Dist, Hanoi Capital, Vietnam

Hotline: 0912 226 063

Email: info@cjtravel.com.vn

        

Payment & Refund

For security need, CJ Travel prefers your payment by the following methods:

1. Credit card payment

We accept VISA, MARTERCARD. Please note that there is a surcharge 3% of the bank fee for Visa and Master card payment. Kindly follow the following instructions to complete the payment process. After receiving your, we will send you an invoice for your accounting purpose by fax or email.

-  Print out the Form of Authorization letter and fill out all required information together with your signature.

-  Please enclose: one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo.

-  Print out the Letter of Aproval and fill out all required information together with your signature (except the date).

-  Kindly note that the charge of your card will be appeared as CJ Travel., JSC

Please send two above forms and the copies to fax number:(84 - 4) 35116910, or scan them then send by email to: info@cjtravel.com.vn

2. Send money via Western Union

Please use our information hereunder:
-  First name: Le
-  Last name: Anh Tuan
-  Address: 07 Dinh Ngang str, Hoan Kiem dist, Hanoi, Vietnam
-  City: Hanoi
-  ID number: 010 125 504
-  Phone number: +84 913226063

And send us the Money Transfer Control Number (MTCN) and secret code (if needed) after your sending money.

3. Bank transfer and Cash.

Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

-  Account name: Culture Journey Travel Joint Stock Company

-  Account number: 0451.370.205.345

-  SWIFT CODE: BFTVVNVX 001

-  Bank name: Joint Stock Commercial Bank for foreign trade of Vietnam – Thanh Cong Branch.

-  Currency: USD

4, Cancellation/ Refund

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

-  45 Days before trip commencement: 80% will be refunded

-  30 Days before trip commencement: 70% will be refunded

-  21 Days before trip commencement: 60% will be refunded

-  No refund for cancellations within 7 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.